Politique d’expédition

Our Shipping

Processing Time:

Please note that once you place an order with us, we aim to process and ship it to you as quickly as possible.

However, please note that order processing times may vary based on the volume of orders we receive, current inventory levels, and other factors.

Any estimated delivery dates or shipping speeds provided at checkout are based on the shipping option you select and do not take into account any potential processing delays that may occur before your order is shipped.

We appreciate your understanding in this matter and assure you that we will do everything we can to process and ship your order to you as efficiently as possible.

How does delivery work?

We work closely with the artisans who make our products. With no middlemen, we can offer you a wide range of products at friendly prices, with free shipping.

Our team will process your order within a maximum of 48 hours (72 hours on weekdays).

The average delivery time is 5-10 business days from the time the order leaves our warehouse.

*Please note that due to the current high demand and social distancing requirements in the workplace, our distribution center shipping time is slightly longer than usual.

If you don't see any updates in the first few days, don't worry - the tracking system sometimes takes a day or more to update.

If your order has not been delivered within 15 business days, please contact us to arrange courier service.
Contact us: cilaceoffice@gmail.com

Our store is set to standard shipping by default. If you use courier, please contact customer service and pay for the shipping costs yourself.

Misdelivered Packages and PO Box Addresses:

Our company strives to provide reliable and timely shipping services to our customers. However, we would like to inform you of certain circumstances in which we will not be liable for misdelivered packages due to incorrect addresses or shipping to PO Box addresses.

Customers are advised to provide accurate and complete shipping addresses when placing their orders. Failure to provide a correct shipping address may result in delayed or misdelivered packages. In such cases, our company will not be liable for any loss or damage.

For international shipments, we strive to use reliable carriers to ensure proper delivery. However, if a package is returned to us as a "Return to Sender" by the carrier due to the inability to deliver it, we will not be liable for any loss or damage. In such cases, customers will be responsible for any additional shipping costs incurred for reshipping the package.

If you have any questions or concerns about our shipping policy, please feel free to contact our customer service team at cilaceoffice@gmail.com . We will be happy to assist you in any way we can.

Lost Packages:

We strive to provide our customers with a seamless and hassle-free shopping experience. As part of this commitment, we offer a comprehensive shipping policy to ensure that our customers receive their products in a timely and efficient manner.

We work with reliable and trusted carriers to deliver all of our packages, but unfortunately there are situations where packages can get lost in transit. In the event that your package is lost by the carrier, you can request a full replacement of your order as long as the carrier confirms the lost status.

To request a replacement, please contact our customer service team at cilaceoffice@gmail.com  and provide your order number and all relevant information about the lost package. We will work with the carrier to confirm the status and arrange for a replacement shipment to be sent to you.

Please note that we are not responsible for lost or stolen packages after they have been delivered to the customer's shipping address.

We strongly encourage customers to specify a safe shipping location to avoid any issues.